2425220 - Assign Spot Award- Error "this employee is not eligible for spot award"

SAP Knowledge Base Article - Public

2425220 - Assign Spot Award- Error "this employee is not eligible for spot award"

Symptom

  • Get error message "this employee is not eligible for spot award" when trying to assign a Spot Award.

 

Environment

  • SAP SuccessFactors Spot Awards

Reproducing the Issue

Login to Instance->Compensation->Rewards and Recognitions-> Recognize and Reward someone> Search for someone to nominate> We get below error.

SA_Error.jpg

Cause

  • Its is Mandatory to associate Eligibility rule to Spot Award Program. For both EC and Non-EC users, if no rules are associated under the eligibility tab, then none of the employees are eligible for the program.
  • Same has been mentioned in Page 31 of Spot Award Admin guide.

Resolution

  • Associate an Eligilbility rule for Spot Award Program to resolve this issue.

See Also

NA

Keywords

  • spot award
  • eligibility
, KBA , LOD-SF-RNR-MAP , Workflows & Routing , Problem

Product

SAP SuccessFactors HCM Core 1611