2425012 - The Defaulting of The Owner of a New Account is Not Working as Expected

SAP Knowledge Base Article - Public

2425012 - The Defaulting of The Owner of a New Account is Not Working as Expected

Symptom

When creating a new Account, the Owner is not defaulted in the QuickCreate.

Reproducing the Issue

  1. Go to the work center Customers.
  2. Go to the View Accounts.
  3. Click on the New hyperlink.

The field Owner is empty and not defaulted with the User logged in to the system.

Cause

Currently, the system only defaults the User logged in to the system as owner, if the Territory Management is not in the Scope.

Resolution

This is the expected system behaviour.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions