2424765 - Supervisor cannot select from Cancellation Reasons when using Register/Withdraw Employees wizard

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2424765 - Supervisor cannot select from Cancellation Reasons when using Register/Withdraw Employees wizard

Symptom

Supervisor is not able to select from cancellation reasons set up in references within LMS when navigating to "My Employess" and using "Register/Withdraw Employees" link from "Supervisor Links"

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions from b1608

Reproducing the Issue

1. As a Supervisor navigate to "My Employees" tab

2. Click on Register/Withdraw Employees link from "Supervisor link"

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3. Once you navigate through all the steps and withdraw employee, you did not see any option where you could select from Cancellation reasons

Cause

This is caused due to fact that new updatedSupervisorFlow has not been updated in LMS configuration.

Search in SystemAdmin > Configuration > SystemConfiguration > LMS_ADMIN

# This flag is used to enable the new supervisor enhancements for Assign/Remove learning, Record learning and Register/Witdraw Users.
updatedSupervisorFlow=false

 

Resolution

Search in SystemAdmin > Configuration > SystemConfiguration > LMS_ADMIN

# This flag is used to enable the new supervisor enhancements for Assign/Remove learning, Record learning and Register/Witdraw Users.
updatedSupervisorFlow=false

Configuration shown above should be change from false to true and then Supervisor will be able to see Cancellation reasons drop - down menu:

untitled jana.png

Keywords

cancellation reasons cannot be selected, Supervisor cannot see cancellation reasons, updatedSupervisorFlow , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions