2424739 - Error Message: File XYZ could not be imported. Please contact technical support.

SAP Knowledge Base Article - Public

2424739 - Error Message: File XYZ could not be imported. Please contact technical support.

Symptom

You see that the Credit Card file is not imported. An error message shows as: File XYZ could not be imported. Please contact technical support.

Also, the status of the file shows File not Received and the column for Number of Transactions show zero.

Reproducing the Issue

  1. Go to the Travel Admin Work center.
  2. Go to the Credit Cards View.
  3. Go to the Feed Monitoring Sub view.
  4. Show All Imports and Search for File XYZ.

The Status of the file shows File not Received and the column for Number of Transactions show zero.

Cause

If a file cannot be received due to technical problems, it remains in the inbound queue from Paymetric and during the next import it will be re-imported.

Resolution

You can start the re-import by pressing Start Import Now and then the file gets imported and transactions are created, which you can see in the Number of Transactions column.

In the File list, the file remains twice. Once with the status File not Received and once with the new status Import Succeeded or Import Completed with Errors.

This is the expected system behavior.

Keywords

KBA , LOD-TEM-ICD , Travel Credit Card Integration , How To

Product

SAP Cloud for Travel and Expense all versions