2424611 - LMS: Browser navigates to BizX login/home screen when launching content

SAP Knowledge Base Article - Public

2424611 - LMS: Browser navigates to BizX login/home screen when launching content

Symptom

When launching a content in LMS, the browser will navigate to BizX logon screen on home screen. The issue happens for only some users in the organization and will happen in Internet Explorer Browser.

Environment

SuccessFactors Learning Integrated with BizX
Browser: Internet Explorer (any version)

Reproducing the Issue

Logon to BizX and Navigate to Learning screen.
From your learning plan try and launch any course.
It will log you out from the current session and navigate you to the BizX logon screen (or BizX home screen if you have SSO configured on BizX)

Cause

This issue is usually seen in the Internet Explorer browser and will happen to some users in the organization. Internet Explorer has lots of policies managed by the IT Administrator. Some restrictions can cause issues like this to happen. Please follow the steps mentioned below to fix the issue.

Resolution

Open the Internet Explorer and na

Navigate to "Internet Options" (Should be located in the upper right corner - cog wheel icon)
Now navigate to the Security tab and look for "Trusted Sites"
Click the button "Sites". See below.

Internet_Settings.png

Here you should see an option to add websites to your trusted sites list.
Please have the 2 websites added here.

1. https://*.plateau.com (you can replace * with your company instance URL) - Learning Administrator should be aware of the Web site.
   - You may also choose to use the above URL as it is. (* acts a wildcard, so you do not need to add site URLs separately) e.g. You may to have to add 3 sites if you have production, stage and sandbox systems.

        i. https://xyz.plateau.com
        ii. https://xyz-stage.plateau.com
        iii. https://xyz-sandbox.plateau.com

2. https://*.successfactors.com
  
   - Please note that this URL can vary depending on your datacenter. So please choose accordingly. e.g. it can be any of the below URLs
     
      i. https://performancemanager4.successfactors.com
      ii. https://performancemanager5.successfactors.eu
      iii. https://hcm2preview.sapsf.eu

and may more to list out. Please check with the administrator, if you are not sure of what URL to put here.


Points to Note: In many organizations, IT administrators does not allow changes to these settings. It is the administrators who trigger these changes through Microsoft Windows Policy. In that case, user will not have an option to add websites to the trusted sites.
Please reach out to the IT Administrators and they would be able to further assist with addition of trusted sites.

Keywords

Content Launch Redirection
Content Issue , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions