SAP Knowledge Base Article - Public

2424503 - Application Error While Requesting Leave

Symptom

An application error occurs when an employee requests leave.

Environment

Successfactors - Employee Central Time off

Reproducing the Issue

  • Navigate to the employee's Time off page
  • Request a leave
  • An application error occurs.

Cause

  • The cause is because there are multiple duplicate accruals posted on the same date.
  • Run the Check Tool from Admin Center inorder to identify the duplicate accruals in the instance.

Resolution

OPTION 1

  1. To delete the duplicate accruals, in the Time Account click on ‘details’ of the ‘Accrual’ to check the Accrual Period ID.

AccrualPeriodID.jpg

 

    2. If 2 accruals are having the same ‘Accrual Period ID, then delete one of them'.

    3. Similarly do this for all the accruals, if there are duplicate ‘Accrual Period ID’.

OPTION 2

  1. Navigate to Admin Center -> Configure Object Definition -> Time Account Type.
  2. Take Action -> Make Correction -> Click on details beside ‘accrualRecalculationPostingMethod’ -> Set the visibility to ‘Editable’ ->Save.
  3. Navigate to Admin Center -> Manage Time off structures -> Time Account Type -> Set the field ‘Accrual Recalculation Posting Method' to ‘No Recalculation Posting’ -> Save.
  4. Navigate to Admin Center -> Manage Time Off Calendars -> Create New Calendar for the accrual period for which the duplicate accrual is posted (You can identify this from the accrual period id by following the step 1 of OPTION 1) -> Enable the Recalculation Flag.
  5. Run the calendar. This will remove all the duplicate accrual postings.
  6. After you confirm that the duplicate accruals are removed, navigate again to Admin Center -> Manage Time off structures -> Time Account Type -> Set the field ‘Accrual Recalculation Posting Method to ‘Classic’ -> Save.

*Support Team: Please refer the Internal Memo*

Keywords

TIMEANDLABOR_SYSTEM_ERROR_WITH_ID INVALID_NUMBER_RECALCULATION_ACCRUAL Time off Application error Request Leave ECT-85255   , KBA , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Core all versions