SAP Knowledge Base Article - Public

2424441 - Error: Initial Verification failed: Error Code{00-00504} Description: Document Expiration Date is required. {Tracking id 536981383} - Onboarding

Symptom

  • Error received at Initial Verification and cannot proceed to Submit Initial Verification.

Environment

  • SAP SuccessFactors Onboarding
  • E-verify process during the Initital Verification Step.

Reproducing the Issue

  • During the E-verify Initial Verification Step when clicking on the Submit Initial Verification button I receive an error message displayed in red. (See Below for error message.

Initial Verification Error.png

Cause

  • Card Number needs an expiration date.

Resolution

  1. Please open a support ticket if you receive the Error Message of Initial Verification failed: Error Code{00-00504} Description: Document Expiration Date is required. {Tracking id 536981383}" . Provide the candidate name along with Card number expiration date and screen shot of the error. 

Note: Cloud Support Engineers.  Please see internal notes for steps on how to fix this for the customer.

Keywords

  • E-verify
  • Error Message
  • Error Code
  • Initial Verification failed
  • Onboarding
  • Document Expiration Date
, KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions