2423790 - Item showing Not Available on Learning plan along with Enrolled status - LMS

SAP Knowledge Base Article - Public

2423790 - Item showing Not Available on Learning plan along with Enrolled status - LMS

Symptom

A user enrolled into a Schedule offering by an admin shows 'Enrolled/Not Available' on the User Learning plan

Environment

SuccessFactors Learning Management System

Reproducing the Issue

->Assign an Item to a user

->Enroll the user into the Schedule offering as an admin

->The status on the User Learning plan shows Enrolled/Not Available as per the screen shot below.

EnrolledNot Available.PNG

Cause

The cause for this issue is that the Item that is being referred to here would be a Blended type of item that has the online content associated with it, but the online content has not been made available for launch.

Below is the screen shot which shows the setting that causes this.

NotAvailablefor launch.PNG

 

This would continue to show the same way even when the Content object is deleted from the Item.

Resolution

If the status should just show Enrolled and the user to be allowed to take the online content , then we need to change the settings to make it available for launch.

Below is the screenshot

Make it available.PNG   Capture.PNG

Once this is done, the status would show Enrolled on the user learning plan.

 

 

Keywords

Enrolled , Not available , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1611 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1502