2423709 - Job information gives script error prompts

SAP Knowledge Base Article - Public

2423709 - Job information gives script error prompts

Symptom

  • When looking for an Employee and scrolling down to Job information we get script error and the job information of the Employee does not appear.
  • When in new hire page, traversing to job information section results in application error with fingerprint: 63f4ee8bffac238732c162d4ef9f812305109796.

Environment

Success Factors - Employee Central

Reproducing the Issue

  • When looking for an Employee and scrolling down to Job information > we get script error prompt.
  • Traverse to job information section after filling earlier sections > get error.

Cause

External Codes were missing for OBSOLETED ISOCountry in picklist

Resolution

There were OBSOLETED ISOCountry in picklist which do NOT have any external code.

  • Assign external code to the obsoleted 'ISO country picklists' and upload.

-OR-

  • Mark OBSOLETED ISO country picklist as DELETED and upload.

 

Explanation:

We see from the error logs that the issue is while trying to pull country values from ISO country picklist.

Just to be sure, we disabled permission from 'Country' for the Admin Role and then the Admin Role was able to see all job info of all employees. If we enable the permission to view country then the error occurs again.

Admin Center > Manage Permission Roles > Permission.. > Employee Central Effective Dated Entities > Country

So while displaying, it is trying to pull country but getting null error.

Keywords

63f4ee8bffac238732c162d4ef9f812305109796, error in new hire while moving to job information step. , KBA , LOD-SF-EC-EMP , Employment Information , Problem

Product

SAP SuccessFactors HCM Core 1611