SAP Knowledge Base Article - Public

2423703 - LMS mobile: Learning Plan not being updated on Apple devices

Symptom

A number of customers have recently reported that the Learning Plan of the users is not getting updated when using an Apple device.

Apple_devices_MOB.PNG

Environment

Successfactors mobile application on Apple devices

Reproducing the Issue

  1. Login to the SF Mobile Application from an Apple device
  2. Go to Learning
  3. You may notice that the leanrings assigned to the user are not showing in the Leanring Plan, however from another type of device we can see assigned items for the same user

Resolution

Currently being investigated with Engineering Team.

We will update the KBA with any new information received.

Keywords

Ios; IOs, Ipad; IPad; Iphone; Iphone , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , LOD-SF-LMS , SuccessFactors Learning , Bug Filed

Product

SAP SuccessFactors HCM Core 1611