SAP Knowledge Base Article - Public

2423624 - Deselect Scoping For Employee Support After Document Creation

Symptom

You want to de-scope Employee Support after creating Tickets of type Employee Support in your system already.

Reproducing the Issue

Prerequisite: a minimum of one Ticket has been created in the system of type Employee Support.

  1. Go to the Business Configuration work centre.
  2. Open the relevant Implementation Project.
  3. Forward to the Scoping Element: Employee Support.
  4. Attempt to de-scope the element.

RESULT: You are not able to de-scope the element as there are already Tickets created in your system of the type Employee Support.

Cause

Once data has been created, the element cannot be de-scoped.

The Tickets cannot be deleted (see: 2295352 - You Would Like to Delete a Ticket Instead of Setting it to Irrelevant.)

Resolution

It is not possible to by-pass the check.
You can set the existing Tickets as Irrelevant and remove the Employee Support work centre view from users.

That way Ticket Types would not show up in the TICKET quick create UI for creating Employee Support tickets for that user.

HOWEVER, as work around the Ticket Types can be restricted via Code List Restriction. For further information please find the section Define Code List Restrictions in the Administration Guide.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions