2422882 - People Search Redirecting to Older Profile Versions

SAP Knowledge Base Article - Public

2422882 - People Search Redirecting to Older Profile Versions

Symptom

When searching for an employee in People Search, the search directs to an older version of the Employee Profile.

Environment

SuccessFactors Employee Profile

Cause

This issue is caused by a misconfiguration on the backend of the instance, when upgrading to People Profile.

Resolution

To solve this, please engage SuccessFactors Support, or Inform the Implementation Partner that has done the upgrade, as when upgrading to People Profile from the backend, the V12 profile should not be unchecked, as this causes the People Search to redirect to V11 Profile.
Once the V12 Profile Option is checked again on the backend, it should start working properly.

Keywords

Employee Search, Search Bar, V11 Profile People Search. , KBA , LOD-SF-EP , Employee Profile , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HCM Core all versions