SAP Knowledge Base Article - Public

2422722 - Approve button missing in BizX Mobile application for approving pending Job requisition

Symptom

Approve button missing in the BizX Mobile application for approving a pending job requisition.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors BizX  - Recruiting Management(RCM)

Reproducing the Issue

1. Access SF via Mobile Phone

2. If there are requisitions which are pending approval from a user and when a user access SF via Mobile, there are 22 pending Approvals. This number is just an example.

Waiting approval.PNG

3. When user clicks on the pending approval count, they get the below screen. Here, you can see that there is an Approve button available for only one requisition. For rest of the pending approval requisitions, there is no approve button available to approve it. However, in the above screen, the count of pending approval shows 22.

Approve button.PNG

Cause

This is because there are a few required fields on the requisitions where there is no data/value selected.

Resolution

To get the approve buttons for the missing pending requisition in Mobile, login to the SF instance via system and fill all the missing required fields available on the job requisition and save the changes. As soon as you add data to the required fields and save, the approve button should appear in the mobile app.

Please note, required fields must be filled in the system, not through Mobile.

Keywords

Job requisition approval via Mobile, approver, approval option, button not visible , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors HCM Core 1611