Symptom
Approve button missing in the BizX Mobile application for approving a pending job requisition.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors Recruiting Management
- SAP SuccessFactors Mobile
Reproducing the Issue
- Access SF via Mobile device
- If there are requisitions which are pending approval from a user and this user access SF via Mobile, you will see pending Approvals here:
- When the user clicks on REVIEW AND APPROVE, they get the below screen. Here, you can see the Approve button is missing although it's showing under pending Approvals:
Cause
This is because there are some required fields on the requisitions where there is no data/value selected.
Resolution
To get the approve buttons for the pending requisition Approvals in Mobile, login to the SF instance via desktop and fill all the missing required fields available on the job requisition and save the changes. As soon as you add data to the required fields and save, the approve button should appear in the mobile app.
Please note, required fields must be filled on desktop, not through Mobile.
Keywords
Job, requisition, approval, Mobile, approver, approval, option, button, not, visible, missing, working , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem