2422692 - Unable to create a Credit Memo due to the Error: "Manual Invoice Processing for Reference Document not Permitted".

SAP Knowledge Base Article - Public

2422692 - Unable to create a Credit Memo due to the Error: "Manual Invoice Processing for Reference Document not Permitted".

Symptom

Unable to create a credit memo from the customer invoice, due to the following error: Manual Invoice Processing for Reference Document not Permitted.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Documents view.
  3. Select customer invoice DEF (DEF represents the ID of the customer invoice).
  4. Click on the Follow-Up button and select the Manual Credit Memo option.

The following error occurs: Manual Invoice Processing for Reference Document not Permitted

Cause

Customer invoice EFG was created via the Follow-Up function from customer invoice ABC. Creating a Follow-Up credit memo from an invoice which was created as a follow-up document is not supported. This is the reason for the error message "Manual Invoice Processing for Reference Document not Permitted".

You can check if an invoice was created as a follow-up document as follows:

  1. Open customer invoice DEF.
  2. Navigate to the the Document Flow tab.

You can see that for the respective invoice request e.g. an Outbound Delivery Invoice Request the customer invoice XYZ was created. Then, a Manual Invoice Request was created as a follow-up is created which was invoiced with customer invoice DEF.

Resolution

This is the expected system behaviour.

Keywords

"Manual Invoice", "Credit Memo" , KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions