2422596 - Error when editing form in Reference file - Onboarding

SAP Knowledge Base Article - Public

2422596 - Error when editing form in Reference file - Onboarding

Symptom

  • Form is not available to view in the Document Centre after completion of activity
  • Reference Files > Forms that the 'check' is selected for 'Save form'.  However, when I select 'Edit' on this form, I receive an error.
  • Timestamp received when i click edit in Reference File -> Forms

Environment

Onboarding

Reproducing the Issue

User completes NSS, document not saved to document centre as support user, navigate to Reference Files > Forms, attempt to edit form - for NZP Employee ONB and NZP Recruit ONB

Cause

One of the reason could be, when the instance copy is done, the form is linked to the old instance form name

Resolution

How to identify the correct form?

  1. Go to Reference file -> Forms
  2. Choose the process or group on the left hand side
  3. Hover the mouse over the form name. Note down the form name that is displayed.
  4. Go to Settings -> PDFForms
  5. Choose the correct folder
  6. Hover over the form and cross verify the name displayed here with the one in setp 3. Both should be same

Solution:

  1. Go to Reference file -> Forms
  2. Choose the process or group on the left hand side
  3. Click on Create
  4. Choose the correct form and create
  5. Now Click Move and move the form to the correct process / group

See Also

https://launchpad.support.sap.com/#/notes/2224514

Keywords

PDF form
Form , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding 1608