It is not possible to cancel a customer invoice for Italy as the Cancel button is disabled.
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Select the Invoice Documents view.
- Select the respective customer invoice which is in status Released.
You notice that the the Cancel button is disabled.
According to a legal requirement in Italy for invoicing, we disabled the cancel button for all italian invoices to ensure the invoice documents posting to accounting is in sequence order.
In Italy, you are not allowed to cancel invoices, as the numbering of invoices should be chronological and sequential with no gaps per posting date.
This is the expected system behaviour.
We suggest to create a credit memo instead of cancellation of the document.
KBA , AP-CI , Customer Invoice Processing , How To