SAP Knowledge Base Article - Public

2422576 - LMS - Notifications - Organization "From Email Address" (Product Enhancement b1702 - LRN-13797)

Symptom

Admins can now set "From Email Address" at Organization level for the notifications generated from the LMS.

Environment

Successfactors LMS

Learning Management System

Resolution

Enhancement: LRN-13797

As an Admin you can now set Organization level From email address within the LMS application:

1. A new configuration is added in LMS_ADMIN section (System Admin -> Configuration -> System Configuration -> LMS_ADMIN):
useOrgEmailAsFromForNotifications=true

Where
true  : You would like to use the Organization Level From Email Address
false : You dont like to use the Organization Level From Email Address

2. Once you enable to the configuration you can configure the from email address at Organization, a new column will display as below:

From-Email.png


NOTE: If the configuration useOrgEmailAsFromForNotifications set to false you will not see the from email address column in Organizations.

3. From Email Address via Connector: You can add/update the from email address via Organization Connector, a new header has been added "FROM_EMAIL".
Once the connector is successful, you will be able to see the value updated at the respective Organization.

 

4. Once the email address is configured, all the users will get the notifications with "from email address" from the respective Organization.

NOTE: If the User Level Organization doesnt have the "From email address" set but the configuration is enabled then it will look for "From email address" from one level above organization (Parent Organization), if not found then it looks in next level until it finds the root organization.
If even the root level organization doesnt have the "From email address" configured then it will look for email address from the Global Variables - Mail Tab.



Keywords

LRN-13797 Product Enhancement 1702

From Email Address


, KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-NOT , Notifications , Product Enhancement

Product

SAP SuccessFactors Learning 1702