2422468 - Completion Date displayed on Certificate of Completion report does not match the completion date in users Learning History

SAP Knowledge Base Article - Public

2422468 - Completion Date displayed on Certificate of Completion report does not match the completion date in users Learning History

Symptom

For one individual user, the Completion Date of an item does not match what is displayed when Certificate of Completion report is run. No other users are affected by this date mismatch.

In this example, within the user Learning History the completed data for the item is 1/17/2017

learning history.jpg

When user then runs the Certificate of Completion report, by clicking on the print icon, the completion date is displayed as May 1, 2018.

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Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The cause of this date mismtach is due to the Date Patten ID selected within the users Preferences.

Resolution

Updating the Date Pattern ID for the user in question will resolve.

Open the User detail the go to Related > More > Preferences and update the Date Patten ID to the correct format.

preferences.jpg

Get the user to run the Certificate of Completion report again, and the Completion Date will now be correctly displayed.

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Keywords

Completion Date; Certificate of Completion; completion date in users Learning History; User Preferences; , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions