2422276 - How to Change the sender tag Email address - Onboarding

SAP Knowledge Base Article - Public

2422276 - How to Change the sender tag Email address - Onboarding

Symptom

Emails received are having From address as : 

Environment

Onboarding and BizX

Reproducing the Issue

Trigger any Notification from Onboarding ,From address will be : SuccessFactors Onboarding <no-reply.xxxxx@online-onboarding.com> and 
Email such as set password and access to BizX comes From <system@successfactors.com>

Cause

Standard Email address defined

Resolution

These changes require Provisioning access and Super Admin access.

For Onboarding :
1. Login to Super Admin
2. Account => Account Options
3.  Search for MailMessenger :  By default, this is set to no-reply.{accountname}@online-onboarding.com The {accountname} parameter is replaced with the customer account name when the account is created.
Do not change the parameter after the @ sign, as this can cause issues. This parameter will vary based on data center.
4. Now Search for MailMessengerName : Controls the name displayed in the From field on notification e-mails.

For BizX :
1. Login to Provisioning
2. Select Company and open Company Settings
3. Search for Single sender
4. You can define the Email address and Name displayed with the Email address here.
5. save the same and verfiy it.

Please note , above changes will replace all Email notification having FROM address except Forgot Password notification for BizX.

Keywords

system@successfactors.com
online-onboarding.com
System Email address
Custom Email Address , KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508