2422154 - Picklist showing UNAVAILABLE in Panels

SAP Knowledge Base Article - Public

2422154 - Picklist showing UNAVAILABLE in Panels

Symptom

BizX picklist displaying UNAVAILABLE value in Drop down field , No other value is populated

Environment

Onboarding

Reproducing the Issue

Onboarding =>  Settings => Panels => BizX picklist filed => displaying UNAVAILABLE
Same can be observed in Panels from Front end or UI also.

Cause

This Issue occurs because of connectivity/integration between Onboarding and BizX

Generally seen :
1. After  Refresh or copy request of BizX or Onboarding
During refresh or copy request , configuration from Source instance gets copied. In case of BizX refresh , config for connection in provisioning gets updated whereas in Case of Onboarding Refresh,  config at Super admin under SF_BIZX_Connection gets changed.
2. While deactivating and activating this feature (SF_BIZX_Connection) in Super Admin , BX.OAuth.Secret value gets removed (some times)
3. Wrong API Authentication User in SF_BIZX_Connection.

Resolution

Pre-requsite: Access to Onboarding Super administrator.

To fix this , check below steps :

1. BizX connection should be correct i.e. Pointing to correct BizX instance id , URL and API Authentication User
2. Under Account => Account Optoins => BX.OAuth.Secret  => value should have information. If it is blank , please reach out to Cloud product support team.    
3. API Authentication User is an important parameter which needs to be taken care of. User Id should have Full access in BizX.

Once connection/Integration is corrected , SF BizX picklist will start appearing.

Keywords

picklist missing
Picklist UNAVAILABLE
Drop down UNAVAILABLE , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508