2422028 - Form gets saved in txt format when downloaded in pdf.

SAP Knowledge Base Article - Public

2422028 - Form gets saved in txt format when downloaded in pdf.

Symptom

While saving the PM form in PDF Format in Chrome Browser, it gets saved as .txt instead of .pdf.

 

Environment

Performance Management

Browser: Chrome

Reproducing the Issue

1. Login into Successfactors application in Chrome Browser> Performance

2. Open a form> Click on "Print to pdf or html icon"> Select pdf. Show form> Click on "save" icon.

3. Note that the form gets saved in .txt format in your system  rather than .pdf format

 

Cause

Chrome's built-in PDF viewer is not working  as expected. It's a common issue discussed in google forum https://productforums.google.com/forum/#!topic/chrome/qdsluD3m8IE. There is no issue at  PM code level.

It was working earlier  but not now because of the browser and build-in plugins upgrade.

 

You can choose one from the below workarounds:


Way one:


1. Type "about:plugins" in the address bar (without the quotes)
2. Hit Enter.
3. Click on details (near the top right)
4. Disable "Chrome PDF Viewer" and enable the Adobe one.(See attached "disable&enable.PNG")

 

 

Way two (for the customers who  DO NOT want to disable Chrome PDF Viewer and insist using Chrome):


After clicking Show PDF, in the preview page,click "Print" instead of "Download". And then click "Change" button. Click "Save as PDF". The pdf format instead of txt can be saved. So you get the functions both preview and save as PDF.

 

Resolution

Until the issue gets resolved, the following workarounds can be used:

 

You can choose one from the below workarounds:


First Workaround:


1. Type "about:plugins" in the address bar (without the quotes)
2. Hit Enter.
3. Click on details (near the top right)
4. Disable "Chrome PDF Viewer" and enable the Adobe one.

 

Second Workaround:

 (for the customers who  DO NOT want to disable Chrome PDF Viewer and insist using Chrome):


After clicking Show PDF, in the preview page,click "Print" instead of "Download". And then click "Change" button. Click "Save as PDF". The pdf format instead of txt can be saved. So you get the functions both preview and save as PDF.

 

Keywords

KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Core all versions