SAP Knowledge Base Article - Public

2422003 - You cannot Delete a Route After they Have been Activated and the Visits Generated.

Symptom

You cannot Delete a  Route After they Have been Activated and the Visits Generated.

Reproducing the Issue

  1. Go to Visits work center.
  2. Navigate to Routes View
  3. Select and route and Click in Delete.

You will be not able to delete the route as the button is grayed out

Cause

This is standard behavior. The visit route deletion for the ones which visits have already been created is not supported.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711