2421836 - Candidate's response to one question is not showing to recruiting user

SAP Knowledge Base Article - Public

2421836 - Candidate's response to one question is not showing to recruiting user

Symptom

  • Candidate application is missing a pre-screening question 

Environment

  • SAP SuccessFactors
  • Recruiting Management (RCM)

Reproducing the Issue

  1. Go to recruiting tab and navigate to requisition
  2. View screening questions on candidate application
  3. Confirm that one of the questions that is on the requisition is not visible to the recruiting user on the candidate's application
  4. Check Audit Trail on Requisition to see if any changes to questions were made after job was posted.
  5. Check candidate audit trail to confirm when the job application was submitted
  6. Confirmed job application was submitted prior to when the pre-screen questions were changed

Cause

  • Changes should not be made to prescreen questions after the job is posted
  • It is expected behavior that the question would not be viewable to the recruiting user because the question did not exist when the application was submitted 

Resolution

  • This is expected behavior because the pre-screen question did not exist when the original application was submitted.

Keywords

SF SuccessFactors Success Factors RCM Recruit Management pre-screen questions, missing questions, application questions  , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors Recruiting all versions