SAP Knowledge Base Article - Public

2421659 - Steps to be taken before any mass update in LMS instances

Symptom

Admin would like to mass update information in the LMS instance.

These are the recommended steps to be taken care before mass update LMS.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

After Mass update, customers may face issue related to integration, Connectors, FTP, etc because of an error occurred during the process of forcing new data.

To avoid such issues, refer the steps below to be followed before conducting Mass Update in the LMS application. It is advisable before making mass updates or changes in LMS instance to:

1. Request a refresh from Production to Stage/Sandbox (normally will take 1 to 2 weeks to get it)
2. Once you have the refresh on stage or Sandox do the change on this system and test
3. Document everything done, and the results of this mass update
4. If any doubt or issues please contact the SF Community, a consulting partner, or Professional Services (See KBA 2149831).
Note SF Cloud Support cannot perform changes or consult on mass changes that can be done through UI individually or in bulk or through connectors.
5. If everything goes correctly, proceed to make the change in production environment (Mass Update)
6. Document what was done and the results for your internal documentation of changes applied in LMS instance

See Also

2165346 - LMS Refresh Request process

2321453 - Mass update domain of an Item

2261626 - mass update or mass change of date pattern preference for all users

2151758 - LMS - How to Batch Update User Role

 

Keywords

SF successfactors lms learning mass update, update, error occurred during the process of forcing new data, error after mass update, mass update process, update information in LMS bulk change delete changes services , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions