2421370 - Import by Incrementally adding data is grayed out

SAP Knowledge Base Article - Public

2421370 - Import by Incrementally adding data is grayed out

Symptom

"Import by Incrementally adding data" is grayed when importing Extended User Information - Personal Information

 

 

Environment

Employee Profile > Import Extended User Information

Reproducing the Issue

Go To Admin Tools > Type in the Tool Search : Import Extended User Information 

Select Personal Information radio button, and the "Importy by incrementally adding data is grayed out".

img1.png

 

Select Trend Information and "Import by incrementally adding data" will be enabled

img2.png

 

 

Select Background Information and "Import by incrementally adding data" will be enabled

 img3.png

 

Resolution

Personal Information contains employee records which does not increment within a portlet.

Basically, Personal information such as sss, date of birth, citizenship etc. only has one data, while the Trend Information and Background Information contains elements, fields or data that could increment or be appended to an existing record within the portlet.

This is the reason why the  "Import by incrementally adding data" is available only and can be selected for Trend and Background information.

Keywords

KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core 1611