SAP Knowledge Base Article - Public

2421370 - Import by Incrementally adding data is grayed out


"Import by Incrementally adding data" is grayed when importing Extended User Information - Personal Information




Employee Profile > Import Extended User Information

Reproducing the Issue

Go To Admin Tools > Type in the Tool Search : Import Extended User Information 

Select Personal Information radio button, and the "Importy by incrementally adding data is grayed out".



Select Trend Information and "Import by incrementally adding data" will be enabled




Select Background Information and "Import by incrementally adding data" will be enabled




Personal Information contains employee records which does not increment within a portlet.

Basically, Personal information such as sss, date of birth, citizenship etc. only has one data, while the Trend Information and Background Information contains elements, fields or data that could increment or be appended to an existing record within the portlet.

This is the reason why the  "Import by incrementally adding data" is available only and can be selected for Trend and Background information.


KBA , LOD-SF-EP , Employee Profile , Problem


SAP SuccessFactors HCM Core 1611