SAP Knowledge Base Article - Public

2421215 - The remote server could not be found error while connecting to SAP Cloud Platform in SAP Analytics Cloud

Symptom

  • The following error appears while trying to create a Live Data connection to the SAP Cloud Platform (HANA database):
    "The remote server could not be found. Please check that the Live Data connection details are correct."
    hcp2.jpg
  • Issue is only reproducible using URL type: https://epmprod<InstanceNum><Account>.hana.ondemand.com/t/<TenantNumber>
  • Using simplified URL works: https://<Company>.<Region>.sapbusinessobjects.cloud

Environment

  • SAP Analytics Cloud 2016.24.03
  • SAP HANA Cloud Platform

Reproducing the Issue

  1. Login to SAP Analytics Cloud with the URL type: https://epmprod<InstanceNum><Account>.hana.ondemand.com/t/<TenantNumber>
  2. Create a new Live Data Connection.
  3. Enter the connection details:
    • Connection Type: SAP HANA Cloud Platform
    • System Type: HANA
    • SAP HANA Cloud Platform Account: <Your HCP Account>
    • Database Name: <Your HCP Database Name>
    • Landscape Host: <The Landscape host of the HCP Account>
    • User name: <HCP USER having "sap.bc.ina.service.v2.userRole::INA_USER" Role>
    • Password: <Password for the above user>
  4. Click on "OK".
  5. Observe the error.

Cause

The URL with the tenant number defined is deprecated / no longer used.

Resolution

Use the public (new) URL to logon to the system: https://<Company>.<Region>.sapbusinessobjects.cloud

See Also

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Keywords

SAP Cloud for Planning, c4p, cloudforplanning, Hana Cloud for Planning, Cloud for Analytics, C4P, Cloud4Analytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, Google, Chrome, memory, old url, new url, simple, HANA Cloud Platform, HCP, SCP, HDB , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0