2421113 - Error "Could not create extension data source engine when acquiring data" when creating Lumira Document from Universe

SAP Knowledge Base Article - Public

2421113 - Error "Could not create extension data source engine when acquiring data" when creating Lumira Document from Universe

Symptom

  • When trying to create a Lumira report off of a universe using the universe query panel, the error "Could not create extension data source engine when acquiring data" or "Could not create Extension Data Source Engine" appears.

Environment

  • SAP Lumira Desktop 1.31.x
  • SAP BusinessObjects Business Intelligence (BI) Platform 4.2 SP3

Reproducing the Issue

  1. Click on File > New > Universe Query Panel
  2. Enter the BI Platform credentials
  3. Select a universe

 

Cause

  • This issue can occur if the database being used by the universe has not been configured on the system where the connection server is located.
  • Lumira Desktop has been upgraded multiple times resulting in conflicting files from previous versions of the application

Resolution

  • Ensure that all systems that have a connection server on them have the necessary database drivers installed and configured, as well as any ODBC connections (both 32 bit and 64 bit DSN's)
  • Uninstall Lumira Desktop completely including all updates then install the latest version of Lumira desktop as a brand new application.

Keywords

data acquisition universe unx source engine , KBA , BI-LUM-DER , Lumira Designer , Problem

Product

SAP Lumira, desktop edition 1.0