SAP Knowledge Base Article - Public

2420217 - Recruiter receives emails in wrong language

Symptom

Recruiting Operator receives an email in the wrong locale, for example in French instead of English US. It is happening to only one recruiter.

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Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Move a candidate into a new candidate status on the pipeline
  2. This triggers an email to the recruiter of the job requisition
  3. Email arrives in French, but the recruiter's locale is English US

Resolution

Steps to check:

  • Make sure the email template involved (ex: New Application) is localized in English-US  language
  • Make sure the English email template does not contain French content. Admin Center-> Manage Recruiting Email Templates:

email_setting.png

  • Make sure the recruiting operator is using the English locale (don't forget that en_UK and en_US are two distinct locales)
    • Options->Languages

rec_locale.png

  • Make sure the recruiter's email address is unique within the UDF:
    • Admin Center-> Employee Export, in the csv file, filter email column with the affected email address to make sure only one employee using this email address.
    • If two users have the same email address attached to them, but have a different locale, it can cause emails to be sent in the wrong locale

Keywords

locale, language, e-mail, notification, wrong language, wrong locale, User Data File , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions