2420037 - Item Evaluation Reports not returning data

SAP Knowledge Base Article - Public

2420037 - Item Evaluation Reports not returning data

Symptom

  • Survey report ( item evaluation ) is not showing the results/data for the items which were previously associated to that survey.
  • Item evaluation by individual reponse report is not returning data

Environment

Successfactors Learning Management System (LMS)

Resolution

In the item evaluation report you can do a selection whether you want the previous assoications or not - if you are going for all the previous association please select the check box as yes.

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  • If the parameter is set to 'No'
    • When a survey is removed from an item, the Item Evaluation by Individual Response report will no longer show the users individual answers as it does when the survey is attached.
  • If the parameter is set to 'Yes'
    • When a survey is removed from an item, the Item Evaluation by Individual Response report will continue show the users individual answers as it does when the survey is attached.
  • If the parameter is set to 'Yes' and Item Evaluation by Individual report still does not return result, then ensure that the survey is Completed by the user. Item evaluation by individual report will only pull records that has survey_status_id = 'COMPLETED'.
    • If user has taken the survey and not submitted the responses, the survey status is considered as "In Progress" and not "Completed". In such scenario, report will not pull the data for users.

IMPORTANT

Please make sure that you schedule (not run) the report and filter as much as possible as there is a possibility that the report data will be too large and the report times out.

In that case you need to cut down the selection criteria and run again.

See Also

2286894 - Item Evaluation By Individual Response displays User ID and Username as #####

2293013 - Instructor field is appearing blank in the Item Evaluation By Individual Response (CSV) report - LMS

 

Keywords

Previous Survey Association, item evaluation report, results, item evaluation report is not showing, questionnaire survey , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SuccessFactors Learning 1502