SAP Knowledge Base Article - Public

2419994 - Learning: No result when searching for a user by last name in Schedule Offering

Symptom

Incorrect or no results when searching for an employee by alternate first or last names.

Environment

Learning Management System

Reproducing the Issue

1. Login to LMS instance as a admin

2. Open a Schedule offering where users are enrolled

3. Now search an enrolled user with last name

4. No result found when searched user with last name

Cause

User Search selector would be modified that associate user's last name with another field in the system

Resolution

Make sure that you are able to search the same user with "last name" under Admin > Users > User search

If "Last name" search field is not available it means that the instance is customized to associate last name with another field in LMS

To confirm this, compare the user name listed in Schedule offering with the fields in User record to determine which field is associated with last name.

 

For example,

In the following screenshot, instance is customized to associate Last name with user's Department. Hence admin has to search as '(HR Dep)' and not as 'Shah'

LastName.PNG

Keywords

last name, user not searchable, schedule offering , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors HCM Core 1611