2419598 - I cannot find an Installation and System for raising Incidents that contains SAP BusinessObjects Cloud

SAP Knowledge Base Article - Public

2419598 - I cannot find an Installation and System for raising Incidents that contains SAP BusinessObjects Cloud

Symptom

I cannot find an Installation and System for raising Incidents that contains SAP BusinessObjects Cloud

Environment

  • SAP BusinessObjects Cloud

Reproducing the Issue

  1. Browse to https://support.sap.com and click "Report an Incident"
  2. Search for a Solution
  3. Click "Contact Support"
  4. Enter your Customer Number and select your S-User ID
  5. Search for a System/Product that contains "Cloud"
  6. Notice that none of the Installations contain an SAP BusinessObjects Cloud System

Cause

An error occured during the provisioning process and the Installation and System for SAP BusinessObjects Cloud was not created.

Resolution

Choose any available System and Installation and create an Incident against Component LOD-ANA-BI asking SAP to create an Installation and System for SAP BusinessObjects Cloud

NOTE: In order to get the correct Service Level Agreements attached to your SAP BusinessObjects Cloud Incidents you will need this Installation so this is an important task.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, system, installation, incident, portal, create, product , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0