2419551 - You Replicate a Lead Using Webservice from a External System but The Status of the Lead is Always Set as Qualified and Qualification Cold

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2419551 - You Replicate a Lead Using Webservice from a External System but The Status of the Lead is Always Set as Qualified and Qualification Cold

Symptom

You Replicate a Lead Using Webservice from a External System  but The Status of the Lead is Always Set as  Qualified and Qualification Cold

Cause

In the lead soap Manage Leads , if you assign any value in the Qualification Level, then it means the Lead is qualified, therefore the status of lead automatically will be switch to as example to 'Qualified' which is SAP C4C standard delivery.

Resolution

Small Guide for a better understanding of this functionality.


A) Check the soap when creating a lead via A2X.

Example:

...

<!--Optional:-->
<QualificationLevelCode>03</QualificationLevelCode>
<!--Optional:-->

...

If you set the code as above it  means the Qualification = "Hot" , then the status of lead will be set to 'Qualified'. This behavior  is the same as  when you create a new lead in the UI or if you change the Qualification from default 'Cold' to "Hot", the Status will be set to 'Qualified' which is SAP C4C standard delivery.


B) Check  if you have defined a Qualification status using workflow rule.

  1. Go to Administrator Work Center
  2. Workflow Rules View

Please check the rules to avoid conflict with the values defined in Soap like Extension fields.

C) Code List Restriction

It is possible that in Code List Restriction, the qualification level value is defaulted to warm or hot which will also change the status of the lead automatically to Qualified.

D) PDI Implementation

If you  expect a different behavior in your  logic  status, you can implement your own logic via PDI Implementation to reset the status.

 Example:  In the lead we have an action called ResetQualification"RESET_QUALIFICATION" , in the PDI you can use it to reset the status.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711