SAP Knowledge Base Article - Public

2419041 - Unable to log in to LMS and get java.lang.NullPointerException error

Symptom

User wasn't able to log in to LMS and get an error "java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.i18n.valueobject.I18nTimeZoneVO.getLabelID() of a null object loaded from local variable 'vo'"

Reproducing the Issue

Cause

  • Time Zone was not set up for the user

Resolution

  1. Log in as an admin
  2. Go to Users > search for the User ID and click Search
  3. On the User Profile, click More next to Related
  4. Click Preferences
  5. Enter user's preferred Time Zone
  6. Click Apply Changes

Keywords

java.lang.NullPointerException, error, login , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors HCM Core 1611