SAP Knowledge Base Article - Public

2418845 - "Failed to connect to system" error appears while trying to create model / live data connection to HCP in BusinessObjects Cloud

Symptom

  • "Failed to connect to system" error message appears during the following actions:
    1. Creating:
      • new live data connection to HCP
      • new model from an existing HCP Live Data connection
      • new story from an existing model created from HCP Live Data connection
    2. Opening:
      • model created from HCP Live Data connection
  • Additional symptom is the below error message in story builder, when using a model created from HCP Live Data connection as datasource:
    "This chart can no longer retrieve data from the datasource." 

Environment

  • SAP BusinessObjects Cloud
  • SAP HANA Cloud Platform

Reproducing the Issue

Workflow1: "Failed to connect to system"

  1. Logon to SAP BusinessObjects Cloud.
    1. Create:
      1. new live data connection to HCP
      2. new model from an existing HCP Live Data connection
      3. new story from an existing model created from HCP Live Data connection
    2. Open:
      1. model created from HCP Live Data connection
  2. Observe the error message.

Workflow 2: "This chart can no longer retrieve data from the datasource."

  1. Logon to SAP BusinessObjects Cloud.
  2. Open a story.
  3. Select a chart which has datasource created from HCP Live Data connection.
  4. Observe the error message in the builder.

Cause

The HCP Database is stopped or deleted.

hcp1.jpg

Resolution

Start or recreate the database.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating facility at the top right-hand corner of this article.
Thank you.

Keywords

SAP Cloud for Planning, c4p, cloudforplanning, Hana Cloud for Planning, Cloud for Analytics, C4P, Cloud4Analytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, Google, Chrome, memory , KBA , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , How To

Product

SAP Analytics Cloud 1.0