2418552 - User's cannot access MyLearning via Citrix

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2418552 - User's cannot access MyLearning via Citrix


84 users who cannot access LMS since last 2 weeks.

All other users apart from these can access without any issues.


Learning Management System (LMS)

Reproducing the Issue

Login to LMS via SSO in citrix. There is direct link for LMS from company portal page.


LMS Successfactors does not officially support Citrix therefore such issues must be investigated by the csutomer's IT department along with Citrix support.

Please provide them with the latest system requirements document (see also section).

Ask Citrix and IT to check the following: is the standard browser feature called DOM Storage which LMS is relying on to support page navigation enabled?

See Also

2289340 - Location of recent documentation about LMS changes and system requirements

2310570 - Recommended settings for Internet Explorer and online content access


citrix, learning, successfactors, access, MyLearning, certificate, , KBA , LOD-SF-LMS-INT , LMS Integrations , Problem


SAP SuccessFactors Learning 1611