SAP Knowledge Base Article - Public

2418552 - User's cannot access MyLearning via Citrix

Symptom

Users who cannot access LMS from remote system.

All other users apart from these can access without any issues.

Environment

Learning Management System (LMS)

Reproducing the Issue

Login to LMS via SSO in citrix (or any other remote system). There is direct link for LMS from company portal page.

Resolution

LMS Successfactors does not officially support Citrix therefore such issues must be investigated by the customer's IT department along with Citrix support.

Please provide them with the latest system requirements document (see also section).

Ask Citrix and IT to check the following: Is the standard browser feature called DOM Storage which LMS is relying on to support page navigation enabled?

See Also

2289340 - Location of recent documentation about LMS changes and system requirements

2310570 - Recommended settings for Internet Explorer and online content access

Keywords

citrix, learning, successfactors, access, MyLearning, certificate, , KBA , LOD-SF-LMS-INT , LMS Integrations , Problem

Product

SAP SuccessFactors Learning all versions