SAP Knowledge Base Article - Public

2418513 - It seems your profile is not configured for this system. Error message after login to SAP Analytics Cloud


Login to SAP Analytics Cloud (Formerly BusinessObjects Cloud or BOC) using SAP Cloud Identity. The following error occurs instead of the BOC home page

It seems your profile is not configured for this system.



  • SAP  Analytics Cloud ( BusinessObjects Cloud ) 2017.12


There is an incorrect mapping between the email and the tenant (BOC System) used to login to the system.


  • Make sure the user with that email address is configured in the system.
  • The account on this system may have been deactivated because the password expired. Use the "forgot password"  option to reset password in this case.
  • If the issue was tested with multiple browsers, the web browser cache was cleared, and using the email received from SAP to login to the tenant (rather than shortcut or similar) was tested, log an incident with SAP Support using the component LOD-ANA-BI to correct this issue.

See Also

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SAP Analytics Cloud 1.0