SAP Knowledge Base Article - Public

2418513 - It seems your profile is not configured for this system. Error message after login to SAP Analytics Cloud

Symptom

Login to SAP Analytics Cloud (Formerly BusinessObjects Cloud or BOC) using SAP Cloud Identity. The following error occurs instead of the BOC home page

It seems your profile is not configured for this system.

Error1.jpg

Environment

  • SAP  Analytics Cloud ( BusinessObjects Cloud ) 2017.12

Cause

There is an incorrect mapping between the email and the tenant (BOC System) used to login to the system.

Resolution

  • Make sure the user with that email address is configured in the system.
  • The account on this system may have been deactivated because the password expired. Use the "forgot password"  option to reset password in this case.
  • If the issue was tested with multiple browsers, the web browser cache was cleared, and using the email received from SAP to login to the tenant (rather than shortcut or similar) was tested, log an incident with SAP Support using the component LOD-ANA-BI to correct this issue.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo,  , KBA , profile , boc , sad orca , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0