SAP Knowledge Base Article - Public

2418513 - It seems your profile is not configured for this system message after logging into SAP Analytics Cloud

Symptom

Try to log on to SAP Analytics Cloud using SAP Cloud Identity (https://cloudanalytics.accounts.ondemand.com) and the following error occurs:

  • It seems your profile is not configured for this system.
  • Please contact your system administrator, or end this session and try again later.

Error1.jpg

Environment

  • SAP Analytics Cloud

Cause

There is an incorrect mapping between the e-mail and the SAC system used to logon to the system.

Resolution

  • Make sure the user with that e-mail address is configured in the system.
  • The account on this system may have been deactivated because the password expired. Use the "forgot password"  option to reset password in this case.
  • If the issue was tested with multiple browsers, the Web browser cache was cleared, and using the e-mail received from SAP to logon to the system (rather than shortcut or similar) was tested, log an incident with SAP Support using the component LOD-ANA-BI to correct this issue.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, email , KBA , profile , boc , sad orca , new user cannog logon to sac account , user can't access the environment , we created a new user on our sac , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0