2418430 - I9 Reverification mistakenly selected "Yes" to the employee's citizenship status changed - Onboarding

SAP Knowledge Base Article - Public

2418430 - I9 Reverification mistakenly selected "Yes" to the employee's citizenship status changed - Onboarding

Symptom

  • Signature being required for the employee to sign during the reverification process in error.

Environment

  • SAP SuccessFactors Onboarding
  • Reverification process

Reproducing the Issue

  • During the Reverification process on the panel named Form I-9 Reverification - Section 1 Employee section, Yes was answered for the question Has the employee's citizenship status changed?

Re-verification.png

  • This was not the correct answer and now the employee is being asked to sign.

Cause

  • The signature for employee to sign is now expected behavior due to selecting "Yes" to the question of Has the employee's citizenship status changed.
  • The reason is because the system believes that section 1 of the I9 has been changed and now requires signature from the employee.

Resolution

  1. If you need assistance in reverting the answer and you have not had the new hire sign the form and you have not completed the Reverification process please open a Cloud Product Support ticket for our engineering team to assist.

 Note to Cloud Product Support:  To fix please reference KBA 2418584

Keywords

  • Reverification Process
  • Employee Signature
  • Onboarding
  • Citizenship Status
, KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To

Product

SAP SuccessFactors Onboarding all versions