When simulating a call from Live Activity. The user noticed that no tickets from the customer is showing in the adaptor
Reproducing the Issue
- Open the Live Activity
- Simulate a call from a Customer that has tickets
- The Tickets is not showing
The user should have access to Queue tab, otherwise it will not show the Tickets in the adaptor.
- Go to the Administrator Work Center.
- Go to the Business users View.
- Select the user.
- Edit access rights.
- Go to the Work Center and View Assignments Tab.
- Search for the Service.
- Add the Queue tab.
- Save your changes.
KBA , SRD-CC , Cross Components , How To