SAP Knowledge Base Article - Public

2418159 - Missing orders for ELearnings

Symptom

Dear SF Team, we just realized that the Elearnings are not included in the Financial Transactions report. 

Just few of them are displayed in the report and we kindly ask for your support here.

Environment

Learning Management System (LMS)

Cause

Order for Online items is created only when they launch the item and are made to pay for the course.

Therefore all the "missing orders" are for users who have not yet launched the course assigned to them.

Keywords

order, order ticket, financial transaction report, transactions, elearnings, online item, course price , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-COM , Commerce , Problem

Product

SAP SuccessFactors Learning 1611