SAP Knowledge Base Article - Public

2417932 - 500 Failed to sign the SAP Cloud Connector certificate for account. Verify configuration and proxy settings


  • 500 Host <Region Host> unknown (check your network and proxy settings)
  • "417 Could not download configuration file" with the auto-configuration script enabled usually in port 8083




  • SAP Analytics Cloud

Reproducing the Issue

  1. Follow the steps indicated in KBA 2358097 to connect to your on-premise data
  2. When configuring SAP Cloud connector, you indicate incorrect settings in the HTTPS Proxy area


  • You are configuring on-premise data acquisition for SAP Analytics Cloud and require to connect using SAP Cloud connector.
  • SAP Cloud Connector needs to establish a secure connection to Region Host
  • Your network requires an HTTPS Proxy for Internet connectivity
  • The information provided for the HTTPS Proxy is incorrect



  1. Connect to SAP Cloud Connector (https://localhost:8443, etc)
  2. Expand "Connector >" and select "Configuration"
  3. Click "CLOUD" tab
  4. Click pencil icon to "Edit" the "HTTPS Proxy" entry
  5. Enter the correct values for Host, Port, User and Password in the Edit HTTPS Proxy dialog per your network administrator
  6. Click Save



See Also

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SAP Analytics Cloud 1.0