SAP Knowledge Base Article - Public

2417874 - Unable to upload image in QuickGuide

Symptom

While navigating in the Home page > My QuickGuides > click on any QuickGuide > Add a Photo, it is not possible to upload an image.

The following popup comes with this error:

1.jpg

Environment

Learning Management System

Reproducing the Issue

Navigating in the Home page, click on:

1. My QuickGuides

2. click on any QuickGuide

3. Add a Photo.

Cause

The list of file extensions supported by QuickGuide is not configured in the Admin side.

2.jpg

Resolution

Navigating in the Admin side, click on:

1. System Admin

2. Configuration

3. System Configuration

4. User Generated Content

5. Add the desired image formats after the "=", separating them with a ";".

3.jpg

See Also

2184238 - Quick Guides activation pre requisites

2341366 - Can't publish QuickGuide in LMS

Keywords

QuickGuide, upload, image, file, extension , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions