SAP Knowledge Base Article - Public

2417840 - You Cannot Delete Sales Quote With Approval Status Approved

Symptom

You are not able to delete a Sales Quote with Approval Status as Approved.

Reproducing the Issue

  1. Go to the Sales work center ;
  2. Go to Sales Quotes view;
  3. Select the Sales Quote 123 (123 represents the Sales Quote ID);
  4. Press Actions -> Delete (trash bin icon);
  5. The errors below appear:
  • The item can't be deleted due to the status of the document;
  • Deleting data not possible; deletion disabled;
  • The header can't be deleted due to the status;
  • Save could not be executed

Cause

This is the expected system behavior.

Sales Quotes which have been submitted (approved/printed) can not be deleted any longer. As the Approval Status is as Approved, this rule is applicable.

The system does not allow it, as an approved quote has been communicated to the account responsible also other internal objects reference it e.g. the object handling the approvals.

Resolution

As workaround, you need to maintain the Sales Quote as Lost.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708