SAP Knowledge Base Article - Public

2417797 - Template for Job Requisition Reassigned Notification

Symptom

Unable to change the template for notification sent out when Job Requisition is reassigned.

Environment

SAP SuccessFactors BizX - Recruiting Management (RCM)

Reproducing the Issue

Assign the Requisition to new Operators from Admin Centre > Reassign Job Requisitions

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The mail received by the recipient is as follows:

Email Received reassign.png

Even though the notification configured in Email Template Notification Settings > New Recruiting Operator Notification is different.

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Cause

This is because the mail sent out immediately to the new operator when the Job Requisition is reassigned from Admin Centre is not configurable and is system generated.

Resolution

The 'New Recruiting Operator Notification' under 'Email Notification Templates Settings' is sent out to the configured recipients when the operator is changed manually on the requisition and when the requisition gets approved completely.

So, once the Job Requisition reaches end of the Route Map the above notification is triggered.

There is no way to change the notification template when the requisition is reassigned in Admin Centre. This template is hardcoded.

Email 2 reassigned.png

Keywords

New Recruiting Operator Job Requisition Reassigned Reassign Job Requisition , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions