- Unable to change the template for notification sent out when Job Requisition is reassigned.
- Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
SuccessFactors Recruiting Management (RCM)
Reproducing the Issue
Assign the Requisition to new Operators from Admin Centre > Reassign Job Requisitions
The mail received by the recipient is as follows:
Even though the notification configured in Email Template Notification Settings > New Recruiting Operator Notification is different.
This is because the mail sent out immediately to the new operator when the Job Requisition is reassigned from Admin Centre is not configurable and is system generated.
The 'New Recruiting Operator Notification' under 'Email Notification Templates Settings' is sent out to the configured recipients when the operator is changed manually on the requisition and when the requisition gets approved completely.
So, once the Job Requisition reaches end of the Route Map the above notification is triggered.
There is no way to change the notification template when the requisition is reassigned in Admin Centre. This template is hardcoded.
New Recruiting Operator; Job Requisition Reassigned; Reassign Job Requisition; , KBA , LOD-SF-RCM , Recruiting Management , Problem