2417769 - You can't find the SAP ANALYTICS CLOUD AGENT (C4A_AGENT.war) in the download area of SAP Support Portal

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2417769 - You can't find the SAP ANALYTICS CLOUD AGENT (C4A_AGENT.war) in the download area of SAP Support Portal


You use SAP Analytics Cloud to acquire data from your on-premise databases. You need to update the Cloud Agent: SAP ANALYTICS CLOUD AGENT (C4A_AGENT.war). However, when going to the area indicated in the guides, you can't see the package.


  • SAP Analytics Cloud

Reproducing the Issue

  1. Browse to https://launchpad.support.sap.com/#/softwarecenter
  2. Select "Support Packages and Patches" > "By Category" > "SAP Cloud Solutions" > "SAP ANALYTICS CLOUD CONN" > "SAP ANALYTICS CLOUD CONN 1.0" > "SAP ANALYTICS CLOUD AGENT 1.0"
  3. Select the latest version number: SAP Analytics Cloud Agent 1.0.XX.

You can download directly from this link: https://launchpad.support.sap.com/#/softwarecenter/search/SAP%2520Analytics%2520Cloud%2520Agent


  • Your S-user does not have authorizatioins to download software from SAP ONE Support Launchpad
  • Your S-user doesn't have correctly associated the software SAP Analytics Cloud and therefore you can't download the required agent.
  • Your SAP Analytics Cloud maintenance contract has expired.


  • Verify that your S-user has the correct authorizations to download software from SAP ONE Support Launchpad. Verify with your company's super-administrators that they have added the installation and your user has assigned this software correctly:



  • If you have your contract correclty assigned but has expired, you can contact your contracts administrator or sales representative to correct it. More details to contact Contracts in KBA 1660069


While your contract is corrected, you can open an incident with Product Support using the component LOD-ANA-BI to send you a SAP Mobile Document with the C4A_Agent.war file

See Also

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SAP Analytics Cloud 1.0