2417277 - Remove Button is Disabled for Products in the Entitled Products of a Contract

SAP Knowledge Base Article - Public

2417277 - Remove Button is Disabled for Products in the Entitled Products of a Contract

Symptom

In a contract with the status In Process you cannot remove a product in the Entitled Products, as the Remove button is disabled.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Select the Contracts view.
  3. Open the contract ABC (ABC represents the ID of the contract).
  4. Navigate to the Items tab.
  5. Select the respective line item and navigate to the Entitled Products subtab.

You can see that the Remove button is disabled and therefore you cannot remove the respective product.

Cause

Once a contract is released it is not possible to remove products you maintained for an entitlement in the Entitled Products subtab.

Resolution

This is the expected system behavior.

You can cancel the entitlement with the respective products in the contract and add a new entitlement with the correct product and validity.

Keywords

remove button disabled, products, entitled products, contract , KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1808 ; SAP Business ByDesign 1805