2417185 - Failed to create user on Cloud ID tenant when creating a user in SAP BusinessObjects Cloud

SAP Knowledge Base Article - Public

2417185 - Failed to create user on Cloud ID tenant when creating a user in SAP BusinessObjects Cloud

Symptom

  • In SAP BusinessObjects Cloud you create a new user with a valid email address using the menu Security > Users. After saving the account the following error appears:

Failed to create user on Cloud ID tenant: Errors occurred while creating object 3_001_cloudIdService of type xshttpdest in package sap.fpa.services.cloudId.destinations with activation: An error occurred during activation of sap.fpa.services.cloudId.destinations/3_001_cloudIdService : Validation error: Value of variable "host" is not or only partly set.

In the menu System > Monitor > Traces you will see the following information in the stack:

Exception@/sap/fpa/services/core/system/Exception.xsjslib:106
_createCloudIdUser@/sap/fpa/services/security/UserDAO.xsjslib:1267
createUser@/sap/fpa/services/security/UserDAO.xsjslib:1013
@/sap/fpa/services/security/User.xsjslib:391
@/sap/fpa/services/security/User.xsjslib:1565
@/sap/fpa/services/security/RestSecurity.xsjslib:483
handleRequest@/sap/fpa/services/GetResponse.xsjs:304
@/sap/fpa/services/GetResponse.xsjs:343

Environment

  • SAP BusinessObjects Cloud 2016.24.3

Cause

Incorrect configuration in the SAP BusinessObjects Cloud Tenant

Resolution

This problem can only be fixed by the Cloud Operations team. Please create an incident with SAP Support using the component LOD-ANA-BI

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0