SAP Knowledge Base Article - Public

2416877 - Onboarding Tokens are not populating in notification - Onboarding

Symptom

  • Location information is not updated in OCI
  • Token ONB_NEW_HIRE_JOB is not populated in Buddy notification
  • Token ONB_NEW_HIRE_LOCATION is not populated in Buddy notification
  • Token ONB_NEW_HIRE_STARTDATE is not populated in Budy notification

Environment

SAP SuccessFactors - ONBOARDING

Cause

One of the reason could be , Value is not passed from ONB to BizX / EC

Resolution

The token information is taken from 2 places

1) Employee profile
2) From Onboarding Candidate Info Object (OCI)

If the employee has a record in EC then the value is taken from Employee profile. If not, the information for the token is taken from OCI

In order Value to be populated in OCI you need to set up mapping in RCM and on the Panel.

1. Set up mapping for keys in RCM -Onbording integration

Go to Bizx - Setup Onbording Integration - set up mapping

Location  - DeptCode

JobTitle  - JobCode

2. If you initiate Candidate manually the Value should be captured from the Panel

please set up key on the panel

Location  - DeptCode

JobTitle  - JobCode

Start Date or Hire Date - WOTCStartDate

Sending information from Onboarding

Onboarding sends the inforamtion through integration. Make sure you have all the fields included in Onboarding -> Settings -> Data dictionary -> Integrations -> EC -PostPHV folder (Engineering Ticket needs to be created)

Information in EC:

Make sure you have mapped the fields from Onboarding to EC in Admin center -> Field mapping for Onboarding/Offboarding

Keywords

Email Tokens | ONB Tokens | ONB_NEW_HIRE_JOB | ONB_NEW_HIRE_STARTDATE , KBA , LOD-SF-OBD-EML , Emails and Notifications , How To

Product

SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508