SAP Knowledge Base Article - Public

2416877 - Onboarding Tokens are not Populating in Notification

Symptom

  • Location information is not updated in OCI
  • Token ONB_NEW_HIRE_JOB is not populated in Buddy notification
  • Token ONB_NEW_HIRE_LOCATION is not populated in Buddy notification
  • Token ONB_NEW_HIRE_STARTDATE is not populated in Buddy notification

Environment

SAP SuccessFactors Onboarding

Cause

One of the reason could be, Value is not passed from ONB to BizX / EC

Resolution

The token information is taken from 2 places

  1. Employee profile
  2. From Onboarding Candidate Info Object (OCI)

If the employee has a record in EC then the value is taken from Employee profile. If not, the information for the token is taken from OCI

In order Value to be populated in OCI you need to set up mapping in RCM and on the Panel.

  1. Set up mapping for keys in RCM -Onboarding integration
    Go to BizX - set up Onboarding Integration - set up mapping
    Location  - DeptCode
    JobTitle  - JobCode
  2. If you initiate Candidate manually the Value should be captured from the Panel
    Please set up key on the panel
    Location  - DeptCode
    JobTitle  - JobCode
    Start Date or Hire Date - WOTCStartDate

Sending information from Onboarding

Onboarding sends the information through integration. Make sure that you have all the fields included in Onboarding -> Settings -> Data dictionary -> Integrations -> EC -PostPHV folder (Engineering Ticket needs to be created)

Information in EC:

Make sure that you have mapped the fields from Onboarding to EC in Admin center -> Field mapping for Onboarding/Offboarding

Keywords

E-mail Tokens | ONB Tokens | ONB_NEW_HIRE_JOB | ONB_NEW_HIRE_STARTDATE , KBA , LOD-SF-OBD-EML , Emails and Notifications , How To

Product

SAP SuccessFactors Onboarding all versions