2416512 - User getting logged out immediately after login using Chrome browser. - Bizx Platform

SAP Knowledge Base Article - Public

2416512 - User getting logged out immediately after login using Chrome browser. - Bizx Platform

Symptom

  • Logout occuring for users in Chrome immediately after being logged in. 

Environment

  • Bizx Platform

Cause

  • Per our investigation, the issue happened with following route:
    1. User successfully logs into BizX and navigates to the Homepage (sessionId for BizX is created in cookie)
    2. The Jam portlet on that page tries to retrieve the content from the JAM server (in a iframe).
    3. The JAM server response triggers an internal Single Sign On handshake with BizX.
    4. Because of the security settings in chrome, the saved sessionId is not passed to server in that iframe, and BizX considers that the request does not have a valid session. This forces a HTTP 302 redirect to the Bizx login page
    5. Our login page has a JS code to prevent the page to be rendered in any iframe for security reasons. This makes the whole page redirect to the login page which causes the issue to happen.

Resolution

  • In Chrome, revoke the option 'Block third-party cookies and site data' from the 'Content settings'. This will allow the sessionId to be passed in the iframe (with same domain URL), and solve this issue.

See Also

  • Support teams refer to internal ticket reference PLT-55289

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HCM Core all versions