2416148 - Matrix Managers not showing on Org Chart

SAP Knowledge Base Article - Public

2416148 - Matrix Managers not showing on Org Chart

Symptom

I have different behaviour across 3 different browsers when checking the matrix managers in the regular org chart in SuccessFactors.

Whereby the Marix manager is showing on 1 browser but not on anther.

Reproducing the Issue

> Navigate to Org Chart

> Select a user manager with matrix matrix manager

> Click on Matrix manager

> nothing is displayed or will display very briefly 

2017-01-17_08-51-31.jpg

Cause

The zoom may be more or less than 100%

the below example are taken from Chrome

<100%

Resolution

Please check if the browser zoom is set to more or less than 100%

if that is the case, please adjust the zoom to 100%

2017-01-17_08-52-11.jpg

 

if the above does not help please don't hesitate to contact SAP/Successfactors support.

See Also

2414339 - Dropdown/ Picklist displays "Loading..."

Keywords

Matrix manager Org Chart , KBA , LOD-SF-EC-POS , Position Management , Problem

Product

SAP SuccessFactors HCM Core 1611