2416059 - Connector not procesing in LMS - failing with error - Problem connecting to SFTP Server. Please check your FTP Connection Settings

SAP Knowledge Base Article - Public

2416059 - Connector not procesing in LMS - failing with error - Problem connecting to SFTP Server. Please check your FTP Connection Settings

Symptom

  • Connector not processing any record.
  • Connector is failing with the error : com.plateausystems.connector.api.ConnectorException: com.plateausystems.connector.api.ConnectorException: Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out. (Complete error attached)

 

 

Environment

SAP SF integrated Bizx LMS

Cause

There are configuration missing for FTP connection

Resolution

you need to configure the details of the ftp from where the connector will pick the file.

This configuration lies in -

1) System Admin - > Configuration

2) System Configuration

3) Connector property file.

4) Click edit the file and find the below properties -

connector.ftp.server=
connector.ftp.port=22
connector.ftp.userID=
connector.ftp.password=

You need to update these properties, this will enable the connector to fetch the files from the ftp specified here

Details of each property is as -

 
connector.ftp.server - this is your sftp url

connector.ftp.userID - this is login username for sftp

connector.ftp.password - this is the password for the sftp username.

Note - once you put the password in the property and then hit apply changes the password will get encrypted.

** Please go through KBA - 2318341 section 4 for information related to filename and folder. Link to KBA is added in see also section.

See Also

2318341 - LMS Connectors Knowledge Support and Tips

LMS Connectors - Connector Workbooks FAQ

LMS - User Connector - SF run failing caused by Auth fail and Problem connecting to SFTP Server

LMS connector template Download

Keywords

Connector not processing records, connector failing, connector authentication error , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508